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Privacy Policy for PETOPIAFAIR

1. Introduction At PETOPIAFAIR, your privacy is our priority. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our multi-vendor online platform. By accessing or using PETOPIAFAIR, you agree to this Privacy Policy. If you do not agree, please refrain from using our services.

2. Information We Collect We collect the following types of information:

  • Personal Information: Includes your name, email address, phone number, billing address, and payment details provided during account creation or transactions.
  • Vendor Information: Additional details like business name, licensing information, and product details if you register as a vendor.
  • Usage Information: Data about how you interact with our platform, including IP address, device type, browser, and activity logs.
  • Cookies and Tracking Technologies: Information collected through cookies and similar technologies to enhance your browsing experience.

3. How We Use Your Information We use your information to:

  • Provide and manage our services, including facilitating transactions between buyers and vendors.
  • Verify user identities and ensure compliance with our Terms and Conditions.
  • Communicate with you regarding your account, purchases, or inquiries.
  • Improve, personalize, and expand our platform’s features and offerings.
  • Detect, prevent, and address fraud or security issues.

4. How We Share Your Information We do not sell your personal information. However, we may share your information with:

  • Vendors: Limited information necessary to complete transactions (e.g., your name and address for shipping purposes).
  • Service Providers: Third-party companies that assist us in providing our services, such as payment processors, hosting providers, and analytics services.
  • Legal and Regulatory Authorities: If required by law or to protect our rights, users, or the public.
  • Business Transfers: In the event of a merger, acquisition, or sale of our business assets.

5. Your Rights You have the following rights regarding your personal information:

  • Access: Request details about the data we hold about you.
  • Correction: Update or correct your personal information.
  • Deletion: Request deletion of your account and associated data, subject to legal obligations.
  • Opt-out: Adjust your communication preferences or opt out of non-essential data processing.

To exercise these rights, contact us at customersupport@petopiafair.com.

6. Security We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.

7. Cookies and Tracking Our platform uses cookies and similar technologies to:

  • Enhance your user experience.
  • Understand and analyze how you use our platform.
  • Provide targeted advertisements and marketing communications.

You can manage cookie preferences through your browser settings.

8. Third-Party Links Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

9. Changes to This Privacy Policy We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant updates through our platform or via email. Continued use of our services constitutes acceptance of the updated policy.

10. Contact Us For questions or concerns about this Privacy Policy, please contact us at:

customersupport@petopiafair.com

By using PETOPIAFAIR, you acknowledge that you have read, understood, and agree to this Privacy Policy.