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Personal Information We May Collect

When you visit or make a purchase on PETOPIAFAIR, we may collect the following personal information:

  1. Account Information:
    • Name (First & Last)
    • Email Address
    • Phone Number
    • Shipping Address (Street, City, State/Province, Zip/Postal Code, Country)
    • Billing Address (If different from shipping address)
    • Password for account login
  2. Payment Information:
    • Credit/Debit Card Information (Card Number, Expiration Date, CVV)
    • Billing Information (Associated with your payment method)
    • Payment Service Provider details (e.g., PayPal account)
  3. Order and Transaction History:
    • Products you have purchased
    • Order numbers and dates of purchase
    • Shipping and delivery details
  4. Customer Service Interactions:
    • Correspondence with our support team (emails, phone calls, chat logs, etc.)
    • Feedback and reviews provided by you
  5. Marketing and Preferences (Optional):
    • Subscription to our newsletter or promotional offers
    • Marketing preferences (e.g., agreeing to receive marketing materials)
    • Referral program details (if applicable)

How We Use Your Personal Information

We use the information you provide for the following purposes:

  • Order Processing & Fulfillment: To complete and ship your orders.
  • Account Management: To manage your account and provide you with customer service.
  • Payment Processing: To process your payments securely.
  • Communication: To send order confirmations, shipping notifications, and respond to customer service inquiries.
  • Marketing: To send promotional offers, product updates, and newsletters (only if you have opted in).
  • Legal Compliance: To comply with any legal obligations, such as fraud prevention and tax purposes.

How We Protect Your Personal Information

We implement a variety of security measures, including encryption, to maintain the safety of your personal information. However, while we take steps to secure your data, please remember that no method of transmission over the Internet is 100% secure.

Third-Party Access

We may share your personal information with trusted third-party partners only in the following cases:

  • Payment Processors: To process payments securely.
  • Shipping Providers: To fulfill and deliver your orders.
  • Legal Compliance: If required by law, to protect our rights or comply with a legal process.